About the Role
Technical Voice Support is a customer service role focused on resolving technical issues for customers via phone or voice channels
Detailed Overview
Role: Technical Voice Support
Location: Noida
Experience: 0–2 Years
Work Mode: Onsite | 5 Days Working | Rotational Shifts
CTC: ₹3.5 LPA
Cab: Both-Side Cab Facility
Joiners: Immediate Joiners Preferred
Key Responsibilities
Handle customer queries over voice calls professionally and promptly
Troubleshoot basic IT-related issues (network, system, software)
Escalate unresolved cases to higher-level tech teams
Log and document all calls in the ticketing system
Deliver a high level of customer satisfaction
Eligibility Criteria
Education: Any graduate – B.Tech, BCA, BSc, MCA, M.Tech, or other streams (Arts, Commerce, etc.)
Experience: Freshers and candidates with up to 2 years of experience can apply
Skills:
Excellent verbal communication in English
Strong interpersonal and customer service skills
Basic understanding of computer systems and networking
Flexibility:
Willingness to work in rotational shifts and offs
Immediate joiners preferred
Why This Role is a Great Fit
Perfect Entry Point into IT/Tech Support
Work with global clients and learn real-time troubleshooting
Hassle-free commute with both-side cab facility
Exposure to MNC work culture and internal growth opportunities
Dynamic, learning-rich environment with access to new tools
How to Apply
If you’re ready to launch your IT career, send your updated resume to:
Subject Line: Application for Technical Voice Support – Noida
Don’t wait – immediate joiners are prioritized!
About the Company
Tech Mahindra is a global leader in digital transformation, consulting, and business re-engineering. With a presence in over 90 countries, Tech Mahindra delivers exceptional IT services to clients across industries.A
