About the Role
Join Razorpay’s Customer Success (CS) Operations team as an Analyst and be the voice of Razorpay for some of the most promising businesses in India. In this junior analyst role, your job is to ensure a seamless customer experience while collaborating cross-functionally to resolve queries, identify merchant needs, and bring in effective solutions.
Detailed Overview
Company: Razorpay
Position: Analyst – CS Ops
Experience: 2–3 years
Location: Bangalore
Shift: Rotational (between 9 AM to 9 PM)
Mode: Full-time
Responsibilities
Resolve merchant tickets using Freshdesk & calls
Categorize tickets properly and respond promptly
Monitor customer transactions for compliance and risk
Understand merchant needs and ensure customer satisfaction
Communicate clearly and professionally over voice and email
Escalate and share merchant feedback with internal teams
Collaborate cross-functionally to bring impactful changes
Stay updated on industry best practices and trends
Must-Have Qualifications
Bachelor’s Degree (any discipline)
2–3 years of experience in a similar role
Willingness to work rotational shifts (9 AM–9 PM)
Proficiency in both email and voice-based processes
Familiarity with transaction monitoring & compliance
Good problem-solving and decision-making skills
Strong communication and interpersonal skills
Ability to multitask, manage time, and pay close attention to detail
Good to Have
Previous experience working on Freshdesk or similar CRM tools
Understanding of Fintech or Banking industry
Passion for going the extra mile to keep customers happy
Enthusiasm for interacting with fast-growing startups and businesses
What Makes This Role Unique?
Razorpay is at the forefront of fintech innovation
Engage with India’s top new-age companies
Strong emphasis on feedback-driven improvement
Inclusive work culture with a global mindset
Opportunity to grow within customer success, compliance, or operations
Be part of a company that’s redefining business banking in India
Location & Work Mode
Location: Bangalore
Shift: Rotational (between 9 AM and 9 PM)
Mode: On-site or hybrid depending on team requirements
How to Apply?
Visit the Razorpay Careers portal
Submit your updated resume and mention relevant tools (Freshdesk, CRM platforms, etc.)
About the Company
Founded in 2014 by Shashank Kumar and Harshil Mathur, Razorpay is building India’s first Neobank for businesses. With a mission to simplify business banking and payments, Razorpay serves lakhs of Indian companies, processing billions in payments and offering full-stack financial solutions through Razorpay X and Razorpay Capital.
