Job Overview

Step into the world of global finance by supporting international clients in Investment Banking and Wealth Management. You’ll play a crucial role in addressing client needs, resolving queries, and upholding Infosys’ global customer experience standards.

Key Responsibilities

• Handle international voice-based queries with professionalism and speed

• Support investment account issues, product inquiries, and transactions

• Engage with high-value clients in the BFSI domain

• Use CRM tools for ticketing, escalation, and resolution

• Collaborate with global teams and ensure 24x7 customer service continuity

• Escalate complex concerns per defined protocols

• Maintain accuracy, empathy, and client servicing etiquette at all times

Preferred Candidate Profile

• Immediate joiners or those with a short notice period

• Prior voice process experience, especially in BFSI (Banking, Financial Services, Insurance)

• Familiarity with investment-related terms and client interaction best practices

What You Bring

• Excellent spoken English skills (international standards)

• 1–4 years of experience in customer support / international voice process

• Strong knowledge or interest in Investment Banking, Wealth & Portfolio Management

• Positive attitude and customer-first mindset

• Willingness to work night shifts and from office (Bangalore)

Why Choose Infosys BPM?

• Work with top-tier financial clients globally

• Join a globally recognized BPM leader

• Competitive salary, incentives, and night shift allowances

• Continuous career development and learning opportunities

• Fast-track hiring for immediate joiners

How to Apply

Send your resume to: pc.sriram@infosys.com Subject Line: "Application for International Voice – Investment Support"

Include the following details in your email:

Full Name:  

Email ID & Mobile Number:  

Graduation Details (Degree, Year, University):  

Date of Birth:  

Post-Graduation (If any):  

Total Experience:  

Relevant Customer Support Experience:  

Current/Previous Company:  

Current CTC:  

Expected CTC:  

Notice Period:  

Current Location:  

Comfortable with Night Shift? (Yes/No):  

**Please Note: There is no Application link for this opening as you need to send your resume to the above-mentioned email.

 Learn more about the company: www.infosysbpm.com