About the Role
Accenture is hiring Customer Contact Communications New Associates for its Service Desk – Non-Voice Support vertical in Gurugram. This is an ideal opportunity for graduates with 0–1 years of experience, especially those comfortable with chat and email-based customer service.
Detailed Overview
Role Overview
Position: Customer Contact Comms – New Associate
Skill Required: Omnichannel – Non-Voice (Email/Chat) Support
Category: Customer Support
Location: Gurugram, India
Job Type: Full-time
Experience: 0–1 years
Job ID: AIOC-S01592168
Who Can Apply
🎓 Minimum Qualifications:
Any Graduate
💡 Preferred Skills & Qualities:
Typing skills and email/chat etiquette
Good written English communication
Ability to manage tickets, complaints, escalations
Willingness to work in rotational shifts
Job Type & Location
Parameter | Details |
Type | Full-time |
Location | Gurugram, India |
Domain | Customer Support |
Experience Level | 0–1 years |
Work Mode | On-site |
Shift | Rotational |
Responsibilities & Skills
📌 Key Responsibilities:
Manage and resolve customer issues via email, chat, and web
Troubleshoot, escalate, or resolve service desk tickets
Close incidents within SLA timelines
Record and document issues clearly
Ensure customer satisfaction through professional interactions
🧠 Core Skills Needed:
Excellent typing and written communication
Non-voice ticket handling
Escalation handling and problem-solving
Basic tech troubleshooting is a plus
Why Join Accenture?
Work with a globally trusted brand
Opportunity to start your career in non-voice support
Structured onboarding and training
High-growth environment and learning culture
Inclusive workplace with global opportunities
Application Details
📥 Apply Now: 🔗 Apply on Accenture Portal
About the Company
Accenture is a global professional services leader, offering services in Strategy, Consulting, Technology, Operations, and Accenture Song. With 699,000+ employees and clients in 120+ countries, it champions innovation, transformation, and excellence.
