Role Overview – Associate (Brick and Mortar)

As an Associate, you will be part of a dynamic customer experience team based in Kochi (Cochin). The role requires interacting with customers via calls, emails, chat, or social media and ensuring all queries are handled efficiently and respectfully.

• Contract Type: Brick & Mortar 

• Location: Kochi, Kerala 

• Job ID: REF32816C 

• Date Posted: 07-09-2025

Responsibilities

As a Customer Experience Associate, you will be responsible for:

• Resolving customer requests via email, chat, calls, or social media

• Achieving SLAs, productivity & satisfaction targets

• Adhering to data privacy & NDA policies

• Completing required training modules and upskilling

• Attending coaching and implementing feedback

• Ensuring full shift adherence & reducing absenteeism

How to Apply

•   Apply now!

Skills & Eligibility

Educational Qualification:

• Open to any full-time graduate or postgraduate (Arts, Science, Commerce, Engineering, MBA, MCA, Pharma)

• 2025 Passouts eligible

Skill Requirements:

• Excellent verbal and written English communication skills

• Good analytical thinking and typing speed

• Flexibility to work in rotational shifts including nights

• Must live within 25 km of the Kochi office

What You Can Expect

• 🕗 Working hours: 8 hours + 1-hour break

• 📆 5 or 6-day work week

• 🚗 Cab facility within 25 km radius

• 💻 Upskilling programs & regular coaching

• 🎯 Goal-driven culture with strong support systems

FAQs

Q1. Is this a work-from-home role? 

No. This is an on-site (brick and mortar) role based in Kochi.

Q2. Are freshers eligible to apply? 

Yes, 2025 passouts from any stream can apply.

Q3. Are night shifts mandatory? 

Yes, flexibility to work in rotational shifts including nights is required.

Q4. Is transportation provided? 

Yes, cab facilities are available within a 25 km range from the office.